Case Study

Smartpower Automation Pvt. Ltd.

Smartpower Automation is a manufacturing company and the are into Door/Gate Automation & Security Solutions. They manufacture Automatic Door/gate and installed at their customer place. And they provide after sales support.

Challenges in Sales Operation

Compilation of all enquiries at one place from B2B, B2C portals & Website etc.

Bulk SMS & E-mail to customer database.

Sales person visit tracking.

Various types of sales analysis.

Simple and fast communication to customer.

Various analysis and Reports.

Solution Implemented

Lead Management

Collecting various enquiries from different sources like B2B, B2C portals & Website etc. and consolidate at one place into CRM.

Enquiry Analysis

Implement various enquiry analysis based on salesperson, sales team, region wise.

Activity Tracking

Implement Geo tag to track daily visit of salesperson. And it gives location-based report of monthly visit done by salesperson.

Bulk Email & SMS

Integrate 3rd Party SMS gateway and email gateway to send bulk SMS & email to customer database from CRM.

Individual Dashboard

Dashboard was individually customized for each person. It helps salesperson to see the analysis of their own performance.

WhatsApp Integration

Integrate WhatsApp with CRM for simple, fast & easy communication with customer from CRM.

Product Analysis

Analysis of enquiry on the basis of source, product & category type. It helps to analyze which products have more enquiry.

Mobile App

User friendly mobile app implemented to connect with the CRM 24x7 anytime, anywhere.

Immediate Benefit

Automatic Follow-up

System generated automatic follow up, task and meeting reminder viewed in dashboard.

Fast Communication

Simple, easy & fast communication through WhatsApp integration, bulk email & SMS.

Sales Analytics

Analysis of sales data to give more visibility & clarity of business opportunities to make better decision.

24x7 Anytime, Anywhere

24x7 Anytime, Anywhere connected with operation management through user friendly mobile app.

Contact us today!

Challenges in Customer Service

Compilation of all complaints at one place from various sources & Website etc.

Various types of Complaints analysis.

Various types of analytics and reports.

Track of call expenses and service charges of each call.

Tracking client site visit of service engineer.

Customized Solution Implemented

Complaint

Management

Collecting various compliant from different sources like calls, email & WhatsApp etc. and consolidate at one place into CRM.

OTP

Authentication

Implement OTP based ticket closure, so that no tickets get closed without authentication

Activity

Tracking

Implement Geo tag to track daily visit of engineers. And it gives location-based report of monthly visit done by engineers.

Point

Calculation 

Earn points on every complaint closing by service engineer.

Individual

Dashboard

Dashboard was individually customized for each person. It helps engineers to see the analysis of their own performance.

Expense

Management 

Track expenses of each call attend by service engineer by visit at client site.

Complaint

Analysis

Analysis of complaints on the basis of source, product & category type. It helps to analyze which products occur more issue.

Paid Call

Management 

Track service charges of each complaint in CRM after expiring guaranty.

Immediate Benefit

Streamline Compliant Management

Streamline complaint management - From ticket generation to ticket closing.

More Productivity

Gaining point on each complaint closing make service engineer more productive.

OTP based

Call Closure

Improve customer satisfaction level and more accurate complaint closing.

Case Analytics

Analysis of complaint data to give more visibility & clarity of customer service at real time.

Contact us today!

Testimonial from Client

Rajiv Poddar
Smartpower Automation Pvt. Ltd

Director

We have been associated with Comp-U-Graphics for the last 3 years. They helped us to implement CRM and recently Helpdesk. Comp-U-Graphics, understood our needs, identified the CRM and got it implemented. Their understanding of the subject and support is excellent. I would highly recommend them for CRM consultancy projects.”

Transparent Logo.png